Our decision not to stay at Sugarhill Woodworks was influenced by misleading information regarding restroom and shower facilities. The listing indicated that showers were available, but upon contacting the host, we were informed that it was only a hose or the option to use the shower inside his home. Similarly, the listing stated toilets were accessible, but the reality was limited to either going outside on the host's property (not even a pit toilet, just squat and go) or the toilet inside his home.
This discrepancy was particularly disappointing as HipCamp's policy stipulates guests must have unrestricted access to toilets. The host was not home when we arrived which was an immediate violation of the unrestricted access policy. The lack of accurate information significantly impacted our plans and comfort, leading us to cancel our reservation. While the location itself appeared charming with its natural surroundings, the misleading description of amenities undermined our expectations and practical needs.
We hope this feedback encourages the host to update their listing to provide accurate details about restroom and shower options. Clear and truthful information is crucial for guests to make informed decisions and have a positive experience. Improving transparency will benefit both the host and future visitors seeking a reliable camping experience.